Account Security
Phone Scams | Text Messages
Phone Scams
Credit Union members in North Carolina have been receiving calls from fraudsters posing as the Credit Union stating that there are issues with their credit or debit card. They are asked to press “1” to activate a voice recording and then requested to input personal information on their account.
If you receive any such call requesting personal information, hang up. Kingsport Press Credit Union monitors your cards for suspicious activity but if we, or our network security people, contact you, the caller will not ask you for personal numbers. They will ask maybe where you’ve last used your card or inquire if you’ve used it a particular place so they can determine if suspicious transactions are truly yours or not.
If in doubt about phone calls, e-mails, etc. just ignore them and call us as soon as you can.
Careful of Text Messages
Although we’ve not had any instances that we’ve been made aware of, credit unions around the country have reported of members receiving bogus text message (smishing) alerts. The text message indicates it is from their credit union and advises the member to call the number provided in the text message to have their card reactivated. This is a scam as no credit union would ever ask a member for this type of information using text messaging.
Never respond to any type of request for personal or financial information being requested by text, phone or email.
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